TELESERVICE


TELEPRIMACH is a service for the remote diagnostic and assistance. It works through a simple Internet connection and it is applicable to all PRIMA INDUSTRIE machines.

The Customer’s machine is linked through the Internet by means of a phone line with the computers of PRIMA INDUSTRIE Call Center. Here, skilled service engineers are available to operate in remote way directly on the Customer’s CNC.
This service reduces machine downtime. It often avoids interventions and, in any case, it enables PRIMA After Sales engineers to acquire the information necessary to better plan the eventual intervention.

 


MAIN OPERATIONS PERFORMED ON LINE WITH TELEPRIMACH :

  • Monitoring of the laser generator parameters and detection of eventual errors or faults

  • Reading of the machine error log
  • Monitoring and setting of the drives parameters

  • Monitoring of the PLC program and the machine functions through the I/O display

  • Reading, modification and writing of part-programs on the CNC

  • Upgrading of the CNC software version

  • SW and HW diagnostic of the CNC functions

  • Check of the process parameters during the part program execution

  • Check, modification and updating of the machine calibrations

  • File transfer

  • Check and setting of a part replaced by the Customer’s operator (allowing some operations even to less trained personnel)

  • Communication through a chat window between service engineer and machine Operator