AFTER SALES

PRIMA INDUSTRIE After Sales service, efficient and highly qualified, has as its first aim Total Customer Satisfaction. As well as fast and efficient interventions in case of emergency, PRIMA INDUSTRIE offers a wide range of services to help its Customers in all phases of machine life: from technical consultancy to training courses, from Call Centre to Spare Parts orders online.  

AFTER  SALES STAFF
PRIMA INDUSTRIE worldwide service network, composed of more than 100 qualified and trained engineers, assures PRIMA INDUSTRIE Customers a quick response to their needs. The professionalism of our technicians is also granted by frequent training courses, and by high-tech communication methods.
CALL CENTER
With PRIMA INDUSTRIE Call Centre our Customers can have fast and competent assistance over the phone. Dialling our number the Customer will be transferred to an operator ready to answer his questions. The operators are qualified engineers with specific competence in all areas, who combine strong technical competence and good verbal communication skills in most European languages.
The Headquarters Call Centre number is +39.011.410.36.00.        

TELEPRIMACH
Besides traditional services, PRIMA INDUSTRIE offers to its Customers an assistance that utilises the most modern communication methods, and TELEPRIMACH is among them. It is a remote diagnostics and support service that works through a simple Internet connection and it is applicable to all PRIMA INDUSTRIE machines.

Click here to learn more on this service

SPARE PARTS SERVICES
Delivery of consumables and spare parts for regular maintenance is accurate and fast. Today our Customers can also take advantage of the new PRIMA INDUSTRIE e-commerce area. E-commerce interface is extremely clear and intuitive and allows to order online in an easy and time saving way. The order immediately reaches our Spare Parts Department and the requested articles are dispatched to the Customer.


Click here to enter our e-commerce area

MAINTENANCE CONTRACTS
Maintenance contracts are a simple and practical solution to periodical servicing. Our expert technicians will regularly visit the Customer and perform all necessary inspections and preventive maintenance operations according to a fixed program. Machine reliability is further enhanced; maintenance costs and time are drastically reduced.


For further information contact our After Sales Dept. at the following e-mail address:                     prima.service@primaindustrie.com